SMS Messaging Terms & Conditions

Effective Date: 02/10/2026  ·  Last Updated: 02/10/2026

1. Program Description

Maintain Property Inc operates an SMS/MMS text messaging program to communicate with residents, applicants, and property owners regarding property management services, including:

  • Rent payment reminders and confirmations
  • Maintenance request updates and scheduling
  • Lease renewal notices and document alerts
  • Property inspection notifications
  • Community and building announcements
  • Emergency or urgent property alerts

2. How to Enroll (Opt-In)

You may enroll in our SMS program by:

  • Checking the SMS opt-in box on our online application or resident portal

Enrollment is voluntary. Other communication channels remain available if you choose not to enroll.

3. Message Frequency

Message frequency varies based on your account activity. You can generally expect:

  • Recurring messages: Typically 2–8 messages per month
  • Transactional messages: Triggered by account activity (e.g., payment received, maintenance scheduled)
  • Emergency alerts: Sent as needed for urgent property or safety situations

4. Message & Data Rates

Message and data rates may apply. Standard carrier messaging and data charges may be assessed by your mobile carrier for each message sent or received. These charges are billed by your carrier and are not controlled by Maintain Property Inc.

For questions about your carrier’s messaging rates, please contact your mobile service provider.

5. How to Opt Out & Get Help

Reply to any of our messages with one of the following commands:

STOP

Reply STOP to immediately unsubscribe from all SMS messages. You will receive one final confirmation, then no further texts will be sent.

HELP

Reply HELP at any time to receive our support contact information directly via text message.

After texting STOP, you may re-enroll by texting START or contacting our office.

6. Support & Contact Information

For questions about this SMS program:

  • Phone: (972) 325-8768
  • Email: support@maintainproperty.net
  • Office Hours: Monday–Friday, 9:00 AM – 5:00 PM
  • Address: 5917 Forest Highlands Dr, Fort Worth, TX 76132

7. Privacy & Data Use

Your mobile phone number will never be sold or shared with third parties for marketing purposes. It is used solely to communicate regarding your property management relationship with us. Please review our Privacy Policy for full details.

8. Changes to These Terms

We may update these terms at any time. Changes will be posted on this page with an updated effective date. Continued participation constitutes acceptance of revised terms.

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