Privacy Policy
Last Updated: February 5, 2025
Maintain Property Inc (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.
1. Information We Collect
1.1 Personal Information You Provide
When you create an account or use our services, we may collect:
- Account Information: Name, email address, phone number, and password
- Profile Information: Address, property details, and profile photo
- Payment Information: Credit card numbers, billing address, and banking details (processed securely through third-party payment processors)
- Property Information: Property addresses, unit details, lease terms, rental amounts, and maintenance records
- Tenant Information: Names, contact information, lease agreements, and payment history
- Communications: Messages, maintenance requests, and support inquiries
1.2 Information Collected Automatically
When you access our platform, we automatically collect:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, time spent on platform, and interaction patterns
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our property management services
- Process transactions and send related information
- Facilitate communication between landlords, property managers, and tenants
- Send administrative messages, updates, and security alerts
- Respond to customer service requests and support needs
- Generate reports, analytics, and insights for property management
- Personalize user experience and deliver relevant content
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms of service
2.1 SMS / Text Message Communications
We may use your mobile phone number to send you SMS or MMS text messages related to your property management relationship with Maintain Property Inc, including workorder updates, maintenance scheduling, account alerts, lease notices, and transactional notifications. You may opt in to receive these messages during account registration on our platform. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Your mobile phone number will never be sold, shared, or transferred to third parties for marketing purposes. For full SMS program details, see our SMS Terms & Conditions
- Payment processing (Stripe, PayPal)
- Cloud hosting and data storage
- Email and communication services
- Analytics and performance monitoring
- Customer support tools
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Incident response procedures
- Provide our services and maintain your account
- Comply with legal obligations (tax, accounting, regulatory requirements)
- Resolve disputes and enforce agreements
- Support business operations and record-keeping
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
- Remember your preferences and settings
- Authenticate users and prevent fraud
- Analyze usage patterns and improve performance
- Deliver relevant content and advertisements
- Right to know what personal information is collected and how it’s used
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
3.1 With Your Consent
We share information when you explicitly authorize us to do so.
3.2 Service Providers
We engage trusted third-party companies to perform services on our behalf, including:
3.3 Between Platform Users
Certain information is shared between landlords/property managers and tenants as necessary for property management, such as contact information, maintenance requests, and lease-related communications.
3.4 Legal Requirements
We may disclose information when required by law, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your personal information for as long as necessary to:
When data is no longer needed, we securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
To exercise these rights, contact us at the information provided below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including:
We do not sell personal information to third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
Questions About This Policy?
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Maintain Property Inc
Email: support@maintainproperty.net
Phone: 1-972-325-8768
Address: Fort Worth, TX